🍬 Ordering + Shipping
Q: How long does shipping take?
A: We ship orders within 1–3 business days (excluding weekends and holidays). Once shipped, you’ll get tracking via email. Need help? Hit us up on the Contact Page!
Q: Where do you ship?
A: Right now we ship within the U.S. 🇺🇸 Stay tuned — international may be coming soon! 😉
Q: Do you offer local pickup or delivery?
A: Occasionally! If you’re in Las Vegas, NV. Follow us on Instagram for local drops and pop-up updates 💃
Q: How can I track my order?
A: Once your treats ship, you’ll get a tracking link via email. Can’t find it? Check your spam or email us at [email protected]
🌶️ Products + Ingredients
Q: Are your candies spicy?
A: Not at all. But don’t worry — we offer mild to extra fuego options. Just let us know!
Q: Are your treats handmade?
A: Yup — every bag is hand-mixed and made with love (and chamoy) in small batches 🍭
Q: What do you use to coat your candies?
A: Our signature blend includes chamoy, tamarindo, chile powder, and a few secret ingredients 😉 Each product page has full details.
Q: Are your treats vegan/gluten-free/allergy-safe?
A: Some candies may contain gluten or gelatin. We recommend checking each product’s ingredient list before ordering.
🛒 Orders + Customization
Q: Can I customize my order?
A: You know it 😘 Send us a message to let us know what you'd like & spice level!
Q: I made a mistake on my order — can I fix it?
A: If your order hasn’t shipped yet, email us ASAP at [email protected] and we’ll try to help!
Q: Do you accept returns or exchanges?
A: Since our products are edible, we do not accept returns. If there’s an issue, contact us and we’ll make it right 💌
Q: Do you offer bulk or party orders?
A: Yes! For events, party favors, or wholesale, reach out through the Contact Page — we love a spicy party 🎉
📦 Storage + Shelf Life
Q: How should I store my treats?
A: Keep them in a cool, dry place — no direct sun, no fridge. Eat within 2–3 weeks for peak gooeyness 😋
Q: My candy arrived sticky — is that normal?
A: Yep! That’s the chamoy magic. A little stickiness is normal, but if it’s way too melted, let us know.
💬 Final Line
Still got questions?
Slide into our DMs @zenaidas_treats or hit the Contact Page — we gotchu!