đźš— Local Pickup Info (Las Vegas, NV)
- Pickup is available for select orders — you’ll see the option at checkout if it’s eligible.
- Pickup location: đź“Ť Provided after order confirmation (exact address is sent by email for safety).
- You’ll get a message or email when your treats are ready. Please do not arrive early — your candy needs its glow-up time đź’…
⏰ Pickup Time Window
- Pickup is available Monday–Friday, between 12pm–6pm (unless otherwise confirmed).
- Can’t make it? Please message us ASAP to reschedule — we get it, things happen!
đźš« Missed Pickup
- Orders not picked up within 48 hours may be canceled without refund.
- Communication is everything — don’t ghost us đź‘», we’re chill if you let us know.
📦 Section 2: Shipping Policy
- Orders ship within 1–3 business days after purchase (excluding weekends/holidays).
- Once shipped, you’ll get a tracking email. Please check your spam folder if you don’t see it!
- Zenaida’s Treats is not responsible for delays caused by USPS, weather, or incorrect addresses.
Tip: Double check your shipping info at checkout đź§
🍬 Section 3: Refunds + Returns
- Due to the perishable nature of our products, all sales are final.
- If there’s an issue with your order (wrong item, damaged, etc.), reach out within 24 hours of delivery with photos and your order number.
- We’ll make it right đź’Ś (we’re a small biz — we care a lot)
🌶️ Section 4: Custom Orders & Allergies
- Custom orders are always welcome! Use the Contact Page or message us on IG @zenaidas_treats
- Some treats may contain gluten, gelatin, or allergens (like dairy or nuts). Please read ingredient info on each product page carefully.
- We do our best to avoid cross-contamination, but we are not a certified allergen-free kitchen.
✨ Final Note
Thanks for shopping small and supporting this sweet + spicy hustle đź’‹ We reserve the right to update these policies at any time — always check back for the most current info!